{"id":1398,"date":"2025-12-17T23:02:36","date_gmt":"2025-12-17T16:02:36","guid":{"rendered":"https:\/\/daphongthuysoluna.vn\/?page_id=1398"},"modified":"2025-12-17T23:29:50","modified_gmt":"2025-12-17T16:29:50","slug":"chinh-sach-cam-ket-va-boi-thuong-cua-soluna","status":"publish","type":"page","link":"https:\/\/daphongthuysoluna.vn\/en\/chinh-sach-cam-ket-va-boi-thuong-cua-soluna\/","title":{"rendered":"CH\u00cdNH S\u00c1CH CAM K\u1ebeT V\u00c0 B\u1ed2I TH\u01af\u1edcNG C\u1ee6A SOLUNA"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i Dung B\u00e0i Vi\u1ebft <\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/daphongthuysoluna.vn\/en\/chinh-sach-cam-ket-va-boi-thuong-cua-soluna\/#CHINH_SACH_CAM_KET_VA_BOI_THUONG_CUA_SOLUNA\" >CH\u00cdNH S\u00c1CH CAM K\u1ebeT V\u00c0 B\u1ed2I TH\u01af\u1edcNG C\u1ee6A SOLUNA<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/daphongthuysoluna.vn\/en\/chinh-sach-cam-ket-va-boi-thuong-cua-soluna\/#1_Cam_ket_ve_Chat_luong_Vat_lieu\" >1. Cam k\u1ebft v\u1ec1 Ch\u1ea5t l\u01b0\u1ee3ng V\u1eadt li\u1ec7u<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/daphongthuysoluna.vn\/en\/chinh-sach-cam-ket-va-boi-thuong-cua-soluna\/#2_Cam_ket_trong_qua_trinh_Van_chuyen\" >2. Cam k\u1ebft trong qu\u00e1 tr\u00ecnh V\u1eadn chuy\u1ec3n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/daphongthuysoluna.vn\/en\/chinh-sach-cam-ket-va-boi-thuong-cua-soluna\/#3_Cam_ket_ve_Bao_hanh_va_Che_tac\" >3. Cam k\u1ebft v\u1ec1 B\u1ea3o h\u00e0nh v\u00e0 Ch\u1ebf t\u00e1c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/daphongthuysoluna.vn\/en\/chinh-sach-cam-ket-va-boi-thuong-cua-soluna\/#4_Quy_trinh_yeu_cau_Boi_thuong\" >4. Quy tr\u00ecnh y\u00eau c\u1ea7u B\u1ed3i th\u01b0\u1eddng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/daphongthuysoluna.vn\/en\/chinh-sach-cam-ket-va-boi-thuong-cua-soluna\/#5_Cac_truong_hop_mien_tru_trach_nhiem\" >5. C\u00e1c tr\u01b0\u1eddng h\u1ee3p mi\u1ec5n tr\u1eeb tr\u00e1ch nhi\u1ec7m<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h1 data-rm-block-id=\"block-1\"><span class=\"ez-toc-section\" id=\"CHINH_SACH_CAM_KET_VA_BOI_THUONG_CUA_SOLUNA\"><\/span>CH\u00cdNH S\u00c1CH CAM K\u1ebeT V\u00c0 B\u1ed2I TH\u01af\u1edcNG C\u1ee6A SOLUNA<span class=\"ez-toc-section-end\"><\/span><\/h1>\n<p data-rm-block-id=\"block-2\"><b>T\u1ea1i Soluna, ch\u00fang t\u00f4i hi\u1ec3u r\u1eb1ng m\u1ed7i vi\u00ean \u0111\u00e1 phong th\u1ee7y kh\u00f4ng ch\u1ec9 l\u00e0 trang s\u1ee9c m\u00e0 c\u00f2n l\u00e0 v\u1eadt ph\u1ea9m mang n\u0103ng l\u01b0\u1ee3ng v\u00e0 ni\u1ec1m tin. Ch\u00fang t\u00f4i cam k\u1ebft b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i t\u1ed1i \u0111a cho kh\u00e1ch h\u00e0ng th\u00f4ng qua ch\u00ednh s\u00e1ch b\u1ed3i th\u01b0\u1eddng minh b\u1ea1ch d\u01b0\u1edbi \u0111\u00e2y: <\/b><\/p>\n<h2 data-path-to-node=\"5\" data-rm-block-id=\"block-3\"><span class=\"ez-toc-section\" id=\"1_Cam_ket_ve_Chat_luong_Vat_lieu\"><\/span>1. Cam k\u1ebft v\u1ec1 Ch\u1ea5t l\u01b0\u1ee3ng V\u1eadt li\u1ec7u<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-path-to-node=\"6\" data-rm-block-id=\"block-4\">Soluna cam k\u1ebft t\u1ea5t c\u1ea3 s\u1ea3n ph\u1ea9m \u0111\u1ec1u \u0111\u01b0\u1ee3c ch\u1ebf t\u00e1c t\u1eeb <b>\u0111\u00e1 t\u1ef1 nhi\u00ean 100%<\/b> (tr\u1eeb c\u00e1c d\u00f2ng \u0111\u00e1 nh\u00e2n t\u1ea1o \u0111\u01b0\u1ee3c ch\u00fa th\u00edch r\u00f5 r\u00e0ng).<\/p>\n<ul data-path-to-node=\"7\">\n<li>\n<p data-path-to-node=\"7,0,0\" data-rm-block-id=\"block-5\"><b>M\u1ee9c b\u1ed3i th\u01b0\u1eddng:<\/b> N\u1ebfu kh\u00e1ch h\u00e0ng ph\u00e1t hi\u1ec7n s\u1ea3n ph\u1ea9m l\u00e0 \u0111\u00e1 gi\u1ea3, \u0111\u00e1 nhu\u1ed9m m\u00e0u ho\u1eb7c kh\u00f4ng \u0111\u00fang ch\u1ee7ng lo\u1ea1i nh\u01b0 cam k\u1ebft, Soluna s\u1ebd <b>b\u1ed3i th\u01b0\u1eddng h\u01a1n gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m<\/b>.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,1,0\" data-rm-block-id=\"block-6\"><b>C\u0103n c\u1ee9 x\u00e1c th\u1ef1c:<\/b> K\u1ebft qu\u1ea3 gi\u00e1m \u0111\u1ecbnh t\u1eeb c\u00e1c trung t\u00e2m ki\u1ec3m \u0111\u1ecbnh \u0111\u00e1 qu\u00fd uy t\u00edn (nh\u01b0 GIV, PNJ Lab, SJC&#8230;). Soluna s\u1ebd ho\u00e0n tr\u1ea3 to\u00e0n b\u1ed9 chi ph\u00ed ki\u1ec3m \u0111\u1ecbnh n\u1ebfu s\u1ea3n ph\u1ea9m vi ph\u1ea1m cam k\u1ebft.<\/p>\n<\/li>\n<\/ul>\n<h2 data-rm-block-id=\"block-7\"><span class=\"ez-toc-section\" id=\"2_Cam_ket_trong_qua_trinh_Van_chuyen\"><\/span>2. Cam k\u1ebft trong qu\u00e1 tr\u00ecnh V\u1eadn chuy\u1ec3n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul data-path-to-node=\"7\">\n<li>\n<p style=\"text-align: left;\" data-path-to-node=\"9\" data-rm-block-id=\"block-9\">Nh\u1eb1m \u0111\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m \u0111\u1ebfn tay kh\u00e1ch h\u00e0ng nguy\u00ean v\u1eb9n, Soluna ch\u1ecbu tr\u00e1ch nhi\u1ec7m ho\u00e0n to\u00e0n trong kh\u00e2u v\u1eadn chuy\u1ec3n:<\/p>\n<ul style=\"text-align: left;\" data-path-to-node=\"10\">\n<li>\n<p data-path-to-node=\"10,0,0\" data-rm-block-id=\"block-10\"><b>Tr\u01b0\u1eddng h\u1ee3p b\u1ed3i th\u01b0\u1eddng:<\/b> S\u1ea3n ph\u1ea9m b\u1ecb n\u1ee9t, v\u1ee1, tr\u1ea7y x\u01b0\u1edbc nghi\u00eam tr\u1ecdng ho\u1eb7c th\u1ea5t l\u1ea1c trong qu\u00e1 tr\u00ecnh giao h\u00e0ng.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,1,0\" data-rm-block-id=\"block-11\"><b>H\u00ecnh th\u1ee9c x\u1eed l\u00fd:<\/b> * \u0110\u1ed5i m\u1edbi s\u1ea3n ph\u1ea9m c\u00f9ng lo\u1ea1i ngay l\u1eadp t\u1ee9c.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,1,0\" data-rm-block-id=\"block-11\"><span style=\"color: #333333; font-size: 14.4px;\">Tr\u01b0\u1eddng h\u1ee3p h\u1ebft h\u00e0ng, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u1ecdn m\u1eabu kh\u00e1c t\u01b0\u01a1ng \u0111\u01b0\u01a1ng ho\u1eb7c nh\u1eadn l\u1ea1i <\/span><b style=\"color: #333333; font-size: 14.4px;\">\u00a0s\u1ed1 ti\u1ec1n \u0111\u00e3 thanh to\u00e1n<\/b><span style=\"color: #333333; font-size: 14.4px;\">.<\/span><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,2,0\" data-rm-block-id=\"block-13\"><b>L\u01b0u \u00fd:<\/b> Qu\u00fd kh\u00e1ch vui l\u00f2ng quay video khi m\u1edf ki\u1ec7n h\u00e0ng \u0111\u1ec3 l\u00e0m c\u0103n c\u1ee9 x\u1eed l\u00fd nhanh nh\u1ea5t.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2 style=\"text-align: left;\" data-path-to-node=\"11\" data-rm-block-id=\"block-15\"><span class=\"ez-toc-section\" id=\"3_Cam_ket_ve_Bao_hanh_va_Che_tac\"><\/span>3. Cam k\u1ebft v\u1ec1 B\u1ea3o h\u00e0nh v\u00e0 Ch\u1ebf t\u00e1c<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: left;\" data-path-to-node=\"12\" data-rm-block-id=\"block-16\">Ch\u00fang t\u00f4i b\u1ed3i th\u01b0\u1eddng\/h\u1ed7 tr\u1ee3 s\u1eeda ch\u1eefa cho c\u00e1c l\u1ed7i k\u1ef9 thu\u1eadt ph\u00e1t sinh t\u1eeb ph\u00eda nh\u00e0 s\u1ea3n xu\u1ea5t:<\/p>\n<ul data-path-to-node=\"13\">\n<li style=\"text-align: left;\">\n<p data-path-to-node=\"13,0,0\" data-rm-block-id=\"block-17\"><b>L\u1ed7i b\u1ed3i th\u01b0\u1eddng:<\/b> D\u00e2y x\u1ecf b\u1ecb \u0111\u1ee9t, kh\u00f3a b\u1ea1c\/v\u00e0ng b\u1ecb l\u1ed7i k\u1ef9 thu\u1eadt, \u0111\u00e1 b\u1ecb bong ra kh\u1ecfi ng\u00e0m trong v\u00f2ng 30 ng\u00e0y \u0111\u1ea7u s\u1eed d\u1ee5ng.<\/p>\n<\/li>\n<li>\n<p style=\"text-align: left;\" data-path-to-node=\"13,1,0\" data-rm-block-id=\"block-18\"><b>H\u00ecnh th\u1ee9c:<\/b> Mi\u1ec5n ph\u00ed to\u00e0n b\u1ed9 chi ph\u00ed s\u1eeda ch\u1eefa v\u00e0 ph\u00ed v\u1eadn chuy\u1ec3n 2 chi\u1ec1u.<\/p>\n<\/li>\n<\/ul>\n<h2 data-path-to-node=\"14\" data-rm-block-id=\"block-19\"><span class=\"ez-toc-section\" id=\"4_Quy_trinh_yeu_cau_Boi_thuong\"><\/span>4. Quy tr\u00ecnh y\u00eau c\u1ea7u B\u1ed3i th\u01b0\u1eddng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-path-to-node=\"15\" data-rm-block-id=\"block-20\">\u0110\u1ec3 y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng, qu\u00fd kh\u00e1ch vui l\u00f2ng th\u1ef1c hi\u1ec7n theo c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<ol start=\"1\" data-path-to-node=\"16\">\n<li>\n<p data-path-to-node=\"16,0,0\" data-rm-block-id=\"block-21\"><b>Li\u00ean h\u1ec7:<\/b> G\u1eedi th\u00f4ng tin qua Hotline, Zalo ,\u00a0<a href=\"https:\/\/www.facebook.com\/daphongthuysoluna\" target=\"_blank\" rel=\"noopener\">Fanpage<\/a> c\u1ee7a Soluna ho\u1eb7c li\u00ean h\u1ec7<a href=\"https:\/\/daphongthuysoluna.vn\/en\/lien-he\/\"> t\u1ea1i \u0111\u00e2y<\/a><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"16,1,0\" data-rm-block-id=\"block-22\"><b>Cung c\u1ea5p b\u1eb1ng ch\u1ee9ng:<\/b> H\u00ecnh \u1ea3nh\/Video l\u1ed7i s\u1ea3n ph\u1ea9m ho\u1eb7c Gi\u1ea5y gi\u00e1m \u0111\u1ecbnh \u0111\u00e1 qu\u00fd.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"16,2,0\" data-rm-block-id=\"block-23\"><b>Th\u1ea9m \u0111\u1ecbnh:<\/b> Soluna s\u1ebd ph\u1ea3n h\u1ed3i v\u00e0 \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft trong v\u00f2ng <b>24h l\u00e0m vi\u1ec7c<\/b>.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"16,3,0\" data-rm-block-id=\"block-24\"><b>Ho\u00e0n ti\u1ec1n\/\u0110\u1ed5i tr\u1ea3:<\/b> Th\u1ef1c hi\u1ec7n chi tr\u1ea3 b\u1ed3i th\u01b0\u1eddng trong v\u00f2ng 3-5 ng\u00e0y k\u1ec3 t\u1eeb khi x\u00e1c nh\u1eadn.<\/p>\n<\/li>\n<\/ol>\n<h2 data-path-to-node=\"18\" data-rm-block-id=\"block-25\"><span class=\"ez-toc-section\" id=\"5_Cac_truong_hop_mien_tru_trach_nhiem\"><\/span>5. C\u00e1c tr\u01b0\u1eddng h\u1ee3p mi\u1ec5n tr\u1eeb tr\u00e1ch nhi\u1ec7m<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-path-to-node=\"19\" data-rm-block-id=\"block-26\">Soluna xin ph\u00e9p t\u1eeb ch\u1ed1i b\u1ed3i th\u01b0\u1eddng \u0111\u1ed1i v\u1edbi:<\/p>\n<ul data-path-to-node=\"20\">\n<li>\n<p data-path-to-node=\"20,0,0\" data-rm-block-id=\"block-27\">S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng do t\u00e1c \u0111\u1ed9ng v\u1eadt l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng (l\u00e0m r\u01a1i v\u1ee1, va \u0111\u1eadp m\u1ea1nh).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"20,1,0\" data-rm-block-id=\"block-28\">\u0110\u00e1 b\u1ecb bi\u1ebfn \u0111\u1ed5i m\u00e0u s\u1eafc do ti\u1ebfp x\u00fac v\u1edbi h\u00f3a ch\u1ea5t m\u1ea1nh (n\u01b0\u1edbc t\u1ea9y r\u1eeda, m\u1ef9 ph\u1ea9m&#8230;).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"20,2,0\" data-rm-block-id=\"block-29\">S\u1ea3n ph\u1ea9m \u0111\u00e3 qu\u00e1 th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh ho\u1eb7c kh\u00f4ng c\u00f3 h\u00f3a \u0111\u01a1n\/th\u00f4ng tin mua h\u00e0ng tr\u00ean h\u1ec7 th\u1ed1ng.<\/p>\n<\/li>\n<\/ul>\n<h3>\u0110\u01a1n V\u1ecb Thu Th\u1eadp &amp; Qu\u1ea3n L\u00fd Th\u00f4ng Tin<\/h3>\n<ul>\n<li>\n<ul>\n<li>\n<ul>\n<li><b>T\u00ean th\u01b0\u01a1ng hi\u1ec7u:<\/b> SOLUNA \u2013 \u0110\u00e1 Phong Th\u1ee7y Cho Ph\u1ee5 N\u1eef Hi\u1ec7n \u0110\u1ea1i<\/li>\n<li><b>Website:<\/b><a href=\"https:\/\/daphongthuysoluna.vn\/en\/\"> https:\/\/daphongthuysoluna.vn<\/a><\/li>\n<li><b>Email:<\/b> daphongthuysoluna.vn@gmail.com<\/li>\n<li><b>Hotline\/Zalo:<\/b> 0345 838 101<\/li>\n<li><b>\u0110\u1ecba ch\u1ec9: <\/b>\u00a0Qu\u1eadn B\u00ecnh Th\u1ea1nh, TP. H\u1ed3 Ch\u00ed Minh, Vi\u1ec7t Nam<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p data-rm-block-id=\"block-30\">Soluna tin r\u1eb1ng: &#8220;S\u1ef1 trung th\u1ef1c trong t\u1eebng vi\u00ean \u0111\u00e1 l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a n\u0103ng l\u01b0\u1ee3ng b\u00ecnh an.&#8221;<\/p>\n<p data-rm-block-id=\"block-30\">","protected":false},"excerpt":{"rendered":"<p>CH\u00cdNH S\u00c1CH CAM K\u1ebeT V\u00c0 B\u1ed2I TH\u01af\u1edcNG C\u1ee6A SOLUNA T\u1ea1i Soluna, ch\u00fang t\u00f4i hi\u1ec3u r\u1eb1ng m\u1ed7i vi\u00ean \u0111\u00e1 phong th\u1ee7y kh\u00f4ng ch\u1ec9 l\u00e0 trang s\u1ee9c m\u00e0 c\u00f2n l\u00e0 v\u1eadt ph\u1ea9m mang n\u0103ng l\u01b0\u1ee3ng v\u00e0 ni\u1ec1m tin. Ch\u00fang t\u00f4i cam k\u1ebft b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i t\u1ed1i \u0111a cho kh\u00e1ch h\u00e0ng th\u00f4ng qua ch\u00ednh s\u00e1ch b\u1ed3i th\u01b0\u1eddng &#8230;<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1398","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/pages\/1398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/comments?post=1398"}],"version-history":[{"count":4,"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/pages\/1398\/revisions"}],"predecessor-version":[{"id":1412,"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/pages\/1398\/revisions\/1412"}],"wp:attachment":[{"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/media?parent=1398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}