{"id":1399,"date":"2025-12-17T22:58:42","date_gmt":"2025-12-17T15:58:42","guid":{"rendered":"https:\/\/daphongthuysoluna.vn\/?page_id=1399"},"modified":"2025-12-17T23:17:16","modified_gmt":"2025-12-17T16:17:16","slug":"chinh-sach-bao-hanh-doi-tra","status":"publish","type":"page","link":"https:\/\/daphongthuysoluna.vn\/en\/chinh-sach-bao-hanh-doi-tra\/","title":{"rendered":"CH\u00cdNH S\u00c1CH B\u1ea2O H\u00c0NH &#038; \u0110\u1ed4I TR\u1ea2 H\u00c0NG &#8211; SOLUNA"},"content":{"rendered":"<p data-path-to-node=\"4\">Ch\u00e0o m\u1eebng qu\u00fd kh\u00e1ch \u0111\u1ebfn v\u1edbi <b>\u0110\u00e1 Phong Th\u1ee7y SOLUNA<\/b>. V\u1edbi ph\u01b0\u01a1ng ch\u00e2m <i>&#8220;Trao ni\u1ec1m tin &#8211; Nh\u1eadn an l\u00e0nh&#8221;<\/i>, ch\u00fang t\u00f4i kh\u00f4ng ch\u1ec9 cam k\u1ebft v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e1 t\u1ef1 nhi\u00ean 100% m\u00e0 c\u00f2n mong mu\u1ed1n mang \u0111\u1ebfn s\u1ef1 an t\u00e2m tuy\u1ec7t \u0111\u1ed1i cho kh\u00e1ch h\u00e0ng th\u00f4ng qua ch\u00ednh s\u00e1ch h\u1eadu m\u00e3i minh b\u1ea1ch v\u00e0 chu \u0111\u00e1o d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i Dung B\u00e0i Vi\u1ebft <\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/daphongthuysoluna.vn\/en\/chinh-sach-bao-hanh-doi-tra\/#I_CHINH_SACH_BAO_HANH\" >I. CH\u00cdNH S\u00c1CH B\u1ea2O H\u00c0NH<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/daphongthuysoluna.vn\/en\/chinh-sach-bao-hanh-doi-tra\/#II_CHINH_SACH_DOI_TRA_HANG\" >II. CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 H\u00c0NG<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/daphongthuysoluna.vn\/en\/chinh-sach-bao-hanh-doi-tra\/#III_HUONG_DAN_QUY_TRINH\" >III. H\u01af\u1edaNG D\u1eaaN QUY TR\u00ccNH<\/a><\/li><\/ul><\/nav><\/div>\n<h2 data-path-to-node=\"5\"><span class=\"ez-toc-section\" id=\"I_CHINH_SACH_BAO_HANH\"><\/span>I. CH\u00cdNH S\u00c1CH B\u1ea2O H\u00c0NH<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-path-to-node=\"6\"><b>1. N\u1ed9i dung b\u1ea3o h\u00e0nh<\/b><\/p>\n<ul data-path-to-node=\"7\">\n<li>\n<p data-path-to-node=\"7,0,0\"><b>Cam k\u1ebft ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e1:<\/b> SOLUNA cam k\u1ebft ho\u00e0n ti\u1ec1n v\u00e0 \u0111\u1ec1n b\u00f9 100% gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng n\u1ebfu qu\u00fd kh\u00e1ch ki\u1ec3m \u0111\u1ecbnh ph\u00e1t hi\u1ec7n s\u1ea3n ph\u1ea9m kh\u00f4ng ph\u1ea3i l\u00e0 \u0111\u00e1 thi\u00ean nhi\u00ean (k\u00e8m theo ch\u1ee9ng th\u01b0 gi\u00e1m \u0111\u1ecbnh t\u1eeb c\u00e1c trung t\u00e2m uy t\u00edn).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,1,0\"><b>B\u1ea3o h\u00e0nh d\u00e2y x\u00e2u tr\u1ecdn \u0111\u1eddi:<\/b> \u0110\u1ed1i v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m v\u00f2ng tay chu\u1ed7i h\u1ea1t, ch\u00fang t\u00f4i h\u1ed7 tr\u1ee3 thay d\u00e2y m\u1edbi mi\u1ec5n ph\u00ed <b>tr\u1ecdn \u0111\u1eddi<\/b>. B\u1ea5t c\u1ee9 khi n\u00e0o d\u00e2y b\u1ecb gi\u00e3n, t\u01b0a ho\u1eb7c \u0111\u1ee9t trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, qu\u00fd kh\u00e1ch h\u00e3y mang \u0111\u1ebfn shop \u0111\u1ec3 \u0111\u01b0\u1ee3c x\u00e2u l\u1ea1i.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,2,0\"><b>Ki\u1ec3m tra t\u1ea1i ch\u1ed7:<\/b> Khi mua h\u00e0ng tr\u1ef1c ti\u1ebfp ho\u1eb7c nh\u1eadn h\u00e0ng t\u1eeb shipper, qu\u00fd kh\u00e1ch vui l\u00f2ng ki\u1ec3m tra k\u1ef9 b\u1ec1 m\u1eb7t \u0111\u00e1 (v\u1ebft n\u1ee9t, x\u01b0\u1edbc, l\u1ed7i h\u1ea1t&#8230;). Ch\u00fang t\u00f4i ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ed5i m\u1edbi ngay l\u1eadp t\u1ee9c n\u1ebfu l\u1ed7i thu\u1ed9c v\u1ec1 qu\u00e1 tr\u00ecnh ch\u1ebf t\u00e1c ho\u1eb7c v\u1eadn chuy\u1ec3n.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"8\"><b>2. \u0110i\u1ec1u ki\u1ec7n ti\u1ebfp nh\u1eadn b\u1ea3o h\u00e0nh<\/b><\/p>\n<ul data-path-to-node=\"9\">\n<li>\n<p data-path-to-node=\"9,0,0\">S\u1ea3n ph\u1ea9m ph\u1ea3i \u0111\u00fang l\u00e0 h\u00e0ng c\u1ee7a SOLUNA (d\u1ef1a tr\u00ean h\u00f3a \u0111\u01a1n, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i mua h\u00e0ng ho\u1eb7c tem th\u01b0\u01a1ng hi\u1ec7u \u0111i k\u00e8m).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"9,1,0\">S\u1ea3n ph\u1ea9m kh\u00f4ng c\u00f3 d\u1ea5u hi\u1ec7u b\u1ecb can thi\u1ec7p, s\u1eeda ch\u1eefa ho\u1eb7c thay \u0111\u1ed5i k\u1ebft c\u1ea5u t\u1eeb c\u00e1c \u0111\u01a1n v\u1ecb kh\u00e1c b\u00ean ngo\u00e0i.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"10\"><b>3. C\u00e1c tr\u01b0\u1eddng h\u1ee3p T\u1eea CH\u1ed0I b\u1ea3o h\u00e0nh<\/b> \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh c\u00f4ng b\u1eb1ng, SOLUNA xin ph\u00e9p kh\u00f4ng b\u1ea3o h\u00e0nh mi\u1ec5n ph\u00ed trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p:<\/p>\n<ul data-path-to-node=\"11\">\n<li>\n<p data-path-to-node=\"11,0,0\">\u0110\u00e1 b\u1ecb n\u1ee9t, v\u1ee1, m\u1ebb do ng\u01b0\u1eddi s\u1eed d\u1ee5ng l\u00e0m r\u01a1i r\u1edbt, va \u0111\u1eadp m\u1ea1nh ho\u1eb7c ch\u00e8n \u00e9p trong qu\u00e1 tr\u00ecnh \u0111eo.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"11,1,0\">\u0110\u00e1 b\u1ecb bi\u1ebfn \u0111\u1ed5i m\u00e0u s\u1eafc, m\u1ea5t \u0111\u1ed9 b\u00f3ng do ti\u1ebfp x\u00fac v\u1edbi h\u00f3a ch\u1ea5t t\u1ea9y r\u1eeda m\u1ea1nh, m\u1ef9 ph\u1ea9m, n\u01b0\u1edbc hoa ho\u1eb7c nhi\u1ec7t \u0111\u1ed9 cao.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"11,2,0\">S\u1ea3n ph\u1ea9m \u0111\u00e3 qu\u00e1 th\u1eddi h\u1ea1n \u0111\u1ed5i tr\u1ea3 quy \u0111\u1ecbnh v\u00e0 l\u1ed7i ph\u00e1t sinh kh\u00f4ng ph\u1ea3i t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t.<\/p>\n<\/li>\n<\/ul>\n<hr data-path-to-node=\"12\" \/>\n<h2 data-path-to-node=\"13\"><span class=\"ez-toc-section\" id=\"II_CHINH_SACH_DOI_TRA_HANG\"><\/span>II. CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 H\u00c0NG<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-path-to-node=\"14\">SOLUNA hi\u1ec3u r\u1eb1ng \u0111\u00f4i khi vi\u1ec7c mua h\u00e0ng online khi\u1ebfn b\u1ea1n ch\u01b0a th\u1ef1c s\u1ef1 h\u00ecnh dung h\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m, ho\u1eb7c \u0111\u01a1n gi\u1ea3n l\u00e0 b\u1ea1n c\u1ea3m th\u1ea5y ch\u01b0a h\u1ee3p duy\u00ean v\u1edbi vi\u00ean \u0111\u00e1 \u0111\u00f3. V\u00ec v\u1eady, ch\u00fang t\u00f4i \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 linh ho\u1ea1t:<\/p>\n<p data-path-to-node=\"15\"><b>1. Th\u1eddi gian \u00e1p d\u1ee5ng:<\/b><\/p>\n<ul data-path-to-node=\"16\">\n<li>\n<p data-path-to-node=\"16,0,0\">Qu\u00fd kh\u00e1ch \u0111\u01b0\u1ee3c quy\u1ec1n \u0111\u1ed5i\/tr\u1ea3 h\u00e0ng mi\u1ec5n ph\u00ed trong v\u00f2ng <b>07 ng\u00e0y<\/b> k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"17\"><b>2. Quy \u0111\u1ecbnh \u0111\u1ed5i &#8211; tr\u1ea3:<\/b><\/p>\n<ul data-path-to-node=\"18\">\n<li>\n<p data-path-to-node=\"18,0,0\"><b>\u0110\u1ed5i h\u00e0ng:<\/b> Qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 \u0111\u1ed5i sang s\u1ea3n ph\u1ea9m kh\u00e1c. N\u1ebfu s\u1ea3n ph\u1ea9m m\u1edbi c\u00f3 gi\u00e1 tr\u1ecb cao h\u01a1n, qu\u00fd kh\u00e1ch vui l\u00f2ng b\u00f9 th\u00eam ph\u1ea7n ch\u00eanh l\u1ec7ch. N\u1ebfu th\u1ea5p h\u01a1n, SOLUNA s\u1ebd ho\u00e0n l\u1ea1i ph\u1ea7n d\u01b0 ho\u1eb7c l\u01b0u l\u1ea1i s\u1ed1 d\u01b0 cho l\u1ea7n mua sau.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,1,0\"><b>Tr\u1ea3 h\u00e0ng (Ho\u00e0n ti\u1ec1n):<\/b> N\u1ebfu kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 mu\u1ed1n tr\u1ea3 l\u1ea1i, SOLUNA s\u1ebd ho\u00e0n ti\u1ec1n l\u1ea1i v\u00e0o t\u00e0i kho\u1ea3n ng\u00e2n h\u00e0ng c\u1ee7a qu\u00fd kh\u00e1ch trong v\u00f2ng 3-5 ng\u00e0y l\u00e0m vi\u1ec7c sau khi shop nh\u1eadn l\u1ea1i \u0111\u01b0\u1ee3c h\u00e0ng.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,2,0\"><b>Chi ph\u00ed v\u1eadn chuy\u1ec3n:<\/b> SOLUNA s\u1ebd ch\u1ecbu 100% ph\u00ed ship 2 chi\u1ec1u trong tr\u01b0\u1eddng h\u1ee3p \u0111\u1ed5i tr\u1ea3 do l\u1ed7i s\u1ea3n ph\u1ea9m ho\u1eb7c g\u1eedi sai m\u1eabu.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"19\"><b>3. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ed5i tr\u1ea3:<\/b><\/p>\n<ul data-path-to-node=\"20\">\n<li>\n<p data-path-to-node=\"20,0,0\">S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean v\u1eb9n 100% nh\u01b0 khi nh\u1eadn h\u00e0ng, ch\u01b0a qua s\u1eed d\u1ee5ng, ch\u01b0a n\u1ea1p n\u0103ng l\u01b0\u1ee3ng\/tr\u00ec ch\u00fa c\u00e1 nh\u00e2n.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"20,1,0\">C\u00f2n \u0111\u1ea7y \u0111\u1ee7 h\u1ed9p, t\u00fai, ph\u1ee5 ki\u1ec7n v\u00e0 qu\u00e0 t\u1eb7ng \u0111i k\u00e8m (n\u1ebfu c\u00f3).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"20,2,0\">S\u1ea3n ph\u1ea9m b\u1ecb n\u1ee9t v\u1ee1 do l\u1ed7i v\u1eadn chuy\u1ec3n c\u1ee7a b\u01b0u t\u00e1 (C\u1ea7n c\u00f3 video quay l\u1ea1i qu\u00e1 tr\u00ecnh m\u1edf h\u1ed9p l\u00e0m b\u1eb1ng ch\u1ee9ng).<\/p>\n<\/li>\n<\/ul>\n<hr data-path-to-node=\"21\" \/>\n<h2 data-path-to-node=\"22\"><span class=\"ez-toc-section\" id=\"III_HUONG_DAN_QUY_TRINH\"><\/span>III. H\u01af\u1edaNG D\u1eaaN QUY TR\u00ccNH<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p data-path-to-node=\"23\">\u0110\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t, qu\u00fd kh\u00e1ch vui l\u00f2ng th\u1ef1c hi\u1ec7n theo c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<ol start=\"1\" data-path-to-node=\"24\">\n<li>\n<p data-path-to-node=\"24,0,0\"><b>Li\u00ean h\u1ec7:<\/b> G\u1ecdi ngay Hotline ho\u1eb7c nh\u1eafn tin qua Zalo\/Fanpage c\u1ee7a SOLUNA, g\u1eedi k\u00e8m h\u00ecnh \u1ea3nh\/video t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"24,1,0\"><b>X\u00e1c nh\u1eadn:<\/b> Nh\u00e2n vi\u00ean CSKH s\u1ebd x\u00e1c nh\u1eadn t\u00ecnh tr\u1ea1ng v\u00e0 h\u01b0\u1edbng d\u1eabn c\u00e1ch \u0111\u00f3ng g\u00f3i.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"24,2,0\"><b>G\u1eedi h\u00e0ng:<\/b><\/p>\n<ul data-path-to-node=\"24,2,1\">\n<li>\n<p data-path-to-node=\"24,2,1,0,0\"><i>Kh\u00e1ch t\u1ea1i c\u1eeda h\u00e0ng:<\/i> Mang tr\u1ef1c ti\u1ebfp s\u1ea3n ph\u1ea9m \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 c\u1ee7a SOLUNA.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"24,2,1,1,0\"><i>Kh\u00e1ch \u1edf xa:<\/i> G\u1eedi chuy\u1ec3n ph\u00e1t nhanh v\u1ec1 \u0111\u1ecba ch\u1ec9 shop (Vui l\u00f2ng b\u1ecdc k\u1ef9 \u0111\u1ec3 tr\u00e1nh va \u0111\u1eadp khi v\u1eadn chuy\u1ec3n).<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>Hotline: 0345 838 101<br \/>\n\u0110\u1ecba Ch\u1ec9: 133\/13 B\u00ecnh Qu\u1edbi, Qu\u1eadn B\u00ecnh Th\u1ea1nh, TP. H\u1ed3 Ch\u00ed Minh, Vi\u1ec7t Nam<\/p>\n<hr data-path-to-node=\"25\" \/>\n<p data-path-to-node=\"26\"><b>SOLUNA xin ch\u00e2n th\u00e0nh c\u1ea3m \u01a1n qu\u00fd kh\u00e1ch \u0111\u00e3 tin t\u01b0\u1edfng v\u00e0 l\u1ef1a ch\u1ecdn!<\/b><\/p>","protected":false},"excerpt":{"rendered":"<p>Ch\u00e0o m\u1eebng qu\u00fd kh\u00e1ch \u0111\u1ebfn v\u1edbi \u0110\u00e1 Phong Th\u1ee7y SOLUNA. V\u1edbi ph\u01b0\u01a1ng ch\u00e2m &#8220;Trao ni\u1ec1m tin &#8211; Nh\u1eadn an l\u00e0nh&#8221;, ch\u00fang t\u00f4i kh\u00f4ng ch\u1ec9 cam k\u1ebft v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e1 t\u1ef1 nhi\u00ean 100% m\u00e0 c\u00f2n mong mu\u1ed1n mang \u0111\u1ebfn s\u1ef1 an t\u00e2m tuy\u1ec7t \u0111\u1ed1i cho kh\u00e1ch h\u00e0ng th\u00f4ng qua ch\u00ednh s\u00e1ch h\u1eadu m\u00e3i minh b\u1ea1ch &#8230;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1399","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/pages\/1399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/comments?post=1399"}],"version-history":[{"count":2,"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/pages\/1399\/revisions"}],"predecessor-version":[{"id":1408,"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/pages\/1399\/revisions\/1408"}],"wp:attachment":[{"href":"https:\/\/daphongthuysoluna.vn\/en\/wp-json\/wp\/v2\/media?parent=1399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}